NYS Department of Health

NYS Deaprtment of Health

Company Name:
NYS Department of Health

Job Title:
Contact Tracers

Job Description:
Responsibilities General Summary The Contact Tracer will use a web-based client resource management (CRM) platform to call all contacts of anyone diagnosed with COVID19, determine exposure, assess symptoms, refer for testing according to established protocols, and provide them with instructions for isolation or quarantine. Contact Tracers will maintain ongoing communication with contacts to assess symptoms, ensure compliance with quarantine and determine social support needs and/or handle reporting of issues that arise. Contact Tracers are required to follow set scripts and adhere to policies and procedures provided by NYS. They will also comply with Department training regarding confidential information related to personal information. COVID-19 Contract Tracers will be required to work a minimum of 20 hours per week. Work in collaboration with the Case Investigator from the local health department (LHD). Call contacts of newly diagnosed cases. Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness. Collect and record information on symptoms and needs into the CRM with accuracy. Provide contacts with approved information about NYS isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 Community Support Specialist for social resources. Follow a set script to inform contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop. Maintain daily contact with Team Supervisor. The position is considered temporary with a one-year engagement expected and the possibility to extend as needed. The contact center will operate 7 days a week between the hours of 8am and 8pm. Evening and/or weekend work may be required.

Not Specified

Job Location:
Westchester County, New York

Contact Info:

Not Specified

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